Our commitments

What we stand for.

A modern ERP is a long-term dependency. These are the promises we make to every team that runs their operation on Biztimize — and how we hold ourselves to them.

Pillars

How we operate.

Each commitment is measurable, reviewable, and written in plain language — no aspirational marketing.

Pillar 01

Security by default

Encryption in transit and at rest. Tenant-scoped data boundaries. Audit trails on every write.

Security & Privacy
Pillar 02

Your data belongs to you

No lock-in. Full export on demand, in open formats. REST APIs on every entity.

Data Ownership
Pillar 03

Transparency before marketing

A public changelog, plain-language pricing, honest roadmap conversations.

Transparency
Pillar 04

Reliability you can plan around

99.95% uptime target with real monitoring, real alerts, and real humans on-call.

Reliability & Uptime
Pillar 05

Support by operators, not a ticket queue

Responses in hours, not days. The first reply is from someone who can actually help.

Customer Support
Pillar 06

Compliance that keeps pace

GST, e-invoicing, GDPR, SOC 2 — we track regulatory change and ship updates without extra fees.

Compliance
Security & Privacy

Security by default

Encryption in transit and at rest. Tenant-scoped data boundaries. Audit trails on every write.

Every tenant gets an isolated Postgres schema with row-level tenant tagging on shared tables. All data is encrypted in transit (TLS 1.2+) and at rest. Access is role-based, enforced by our RBAC engine, and every change to a business record is captured in an immutable audit trail with the actor, timestamp and before/after payload.

We run quarterly access reviews, rotate keys on a schedule, and never share tenant data between customers.

Data Ownership

Your data belongs to you

No lock-in. Full export on demand, in open formats. REST APIs on every entity.

If you leave Biztimize tomorrow, you take everything with you — masters, transactions, attachments, audit logs — in CSV or JSON. Every entity is reachable through a public REST API with OpenAPI docs, so you are never locked in to our UI or our reporting layer.

We do not charge extra for exports, and we do not negotiate your exit.

Transparency

Transparency before marketing

A public changelog, plain-language pricing, honest roadmap conversations.

Every release is documented in our public changelog with what shipped, what is fixed, and what is still open. Pricing is published, per user, with no per-feature gates. If something on our roadmap is six months out, we say six months — not "soon".

When we make a mistake, we publish a post-mortem.

Reliability & Uptime

Reliability you can plan around

99.95% uptime target with real monitoring, real alerts, and real humans on-call.

Our target is 99.95% monthly availability, measured at the user-facing edge, not the load balancer. We run continuous health checks, synthetic transactions, and database replication with point-in-time recovery. Incidents are handled by an on-call rotation of engineers who actually built the systems.

Backups run every 15 minutes and are tested monthly.

Customer Support

Support by operators, not a ticket queue

Responses in hours, not days. The first reply is from someone who can actually help.

Our support team includes people who have run finance, operations and supply chain before — not a first-tier filter that escalates to someone else. Most questions are answered in under four business hours, and the person you talk to can read your data, reproduce the issue, and ship a fix.

We do not charge for support. It is part of what you are paying for.

Compliance

Compliance that keeps pace

GST, e-invoicing, GDPR, SOC 2 — we track regulatory change and ship updates without extra fees.

Tax rules change. E-invoicing schemas change. Privacy law changes. We track regulatory change across the jurisdictions our customers operate in and roll out updates as part of your subscription — not as a paid add-on. If a statutory change affects a report or a document format, we test it, document it, and release it before the deadline.

Run your operation on a team you can hold accountable.

Bring a real workflow. We'll walk through how Biztimize handles it — and what we commit to on day one, at scale, and at month-end.

Talk to our team About SAMS