Biztimize Support Desk gives your internal IT and operations teams a structured helpdesk for managing employee-raised support tickets — separate from the customer-facing Customer Service module.
What You Can Do
- Allow employees to raise support tickets for IT issues, facilities requests, and administrative queries through a self-service portal.
- Assign tickets to the right support team or individual with priority setting and due-date visibility.
- Track ticket status through a configurable lifecycle (Open → In Progress → Resolved → Closed) with email notifications at each stage.
- Build a knowledge base of solutions for recurring issues so agents can resolve common requests in seconds.
- Report on ticket volume, resolution time, and agent workload to plan support capacity.